Policy

New Clients (Establishments)
To secure an appointment for a new establishment, a $300 deposit is required. Any remaining balance is due the first day of the establishment. 

Appointments  

All new and existing clients are seen by appointment only.
Cancellations must be made at least 24 hours in advance to avoid a $50 fee.
Missed appointments without notice (no call/no show) will be charged the full cost of the scheduled services.

Conditions of Hair
You are expected to have hair free of oils, conditioners, moisturizers, and washed within 24-48 hours of all sessions (consultation, establishment, or retightening). Shampoo services are provided upon request at the time of scheduling for an additional fee.  

Illness
Please be mindful of others as well as your consultant. If you are experiencing any sickness/cold/flu like symptoms, please stay home. Take care of yourself and see you next appointment.

Late

Clients are required to call or text if they anticipate being more than 15 minutes late.
Billing begins at the scheduled appointment time, not the time of arrival.
If you are more than 30 minutes late, your appointment will be canceled and must be rescheduled—no exceptions.

Payment

We gladly accept Cash, credit/debit cards, PayPal, Zelle, and Cash App.
Please note: personal checks aren’t accepted—thank you for understanding!

Retightening
A session is on average 2 hours when 4-6 week appointments are maintained. A Sisterlocks™️ retightening is an hourly rate of  $87.50 per hour. Retightening’s and repairs are not the same.